Jump starts
A jump gets a weak battery going again. If the battery or charging system is the real problem, we can tow the car to a shop instead.
We come to where your vehicle is — the street, a driveway, a parking lot or the highway shoulder — and take it where you choose.
When to call us for this
- You hear clicking when you turn the key
- The engine cranks slowly, then gives up
- Dash lights are dim or flicker
- You left the lights or a door open overnight
- It's a cold morning and the car was fine yesterday
How it works for this job
- 1
Tell us the symptoms
Clicking, slow crank or nothing at all — it helps us know what to expect.
- 2
We connect and start
The driver connects to your battery and tries a start.
- 3
Keep it running
Once it starts, drive for a while so the alternator can recharge the battery.
- 4
Tow if it won't hold
If it won't start or dies again, we can tow it to your mechanic.
What to tell us when you call
- Where the car is parked
- What you hear when you turn the key
- How old the battery is, if you know
- Whether the hood can be reached (garage, tight spot)
Never jump a battery that's cracked, swollen or leaking. Tell us if you see that.
Jump starts: common questions
Rapid clicking and dim lights usually point to the battery. A single loud click with bright dash lights often points to the starter. A jump is a quick way to tell the difference.
Drive for at least half an hour, ideally on the highway, so the alternator can put charge back in. Short stop-and-go trips may not be enough.
When it's done in the right order with the right connections, a jump is routine. Problems come from reversed clamps or a damaged battery, which is why the driver checks first.
That usually means the battery won't hold a charge or the alternator isn't charging. Have it tested; if the car won't start, we can tow it to your mechanic.
Other services
Car & light-duty towing
Cars, SUVs, minivans and pickups towed to your mechanic, your home or the dealer.
Learn more
Car lockouts
Keys locked inside or a dead fob? We open the door so you can get back in.
Learn more
Fuel delivery
Ran out of gas? We bring enough fuel to get you to the next station.
Learn more
How a tow with Itowza works
- 1
Call or send the form
Reach us at the toll-free line or the request form.
- 2
Tell us where you are and what happened
Address, cross streets or highway exit, plus the vehicle.
- 3
We confirm the details and head your way
You hear back from a real person before a truck rolls.
- 4
Your vehicle goes where you choose
Home, your mechanic or a body shop — your call.
